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Responsible Gaming

Royal Reels Casino is committed to providing information that helps players make informed choices about gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set sensible limits, understand the risks and only gamble with money you can afford to lose.

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Gamble Responsibly

Responsible gambling means keeping your play within limits that are affordable, enjoyable and appropriate for your circumstances. Before you begin, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to spending on other leisure activities. Once your limit has been reached, stop playing and do not add more funds simply to continue.

Contents

Games are based on chance, and outcomes are not guaranteed. Previous results do not influence future results, and there is no reliable strategy that can ensure a win. A win is not evidence that a game is due to produce another win, while a loss is not a reason to keep playing until money is recovered. Avoid chasing losses and remember that the long-term outcome of gambling can be negative.

  • Only gamble with money set aside for entertainment after essential costs have been covered.
  • Set a budget before playing and keep to it, regardless of wins or losses.
  • Set a time limit and take regular breaks away from gambling activities.
  • Keep gambling separate from household bills, rent, loan repayments and other financial commitments.
  • Never borrow money, use credit intended for essentials or sell possessions to fund gambling.
  • Do not gamble when affected by alcohol, drugs, tiredness, strong emotions or financial stress.
  • Do not view gambling as an investment, income source or solution to personal problems.
  • Make sure gambling does not interfere with work, study, relationships, health or other responsibilities.

It may also help to keep a personal record of deposits, withdrawals, time spent playing and the reasons you choose to gamble. Reviewing this information can provide a more realistic picture of your activity than relying on memory alone. If gambling stops feeling enjoyable or becomes difficult to control, take action early and consider using a break or exclusion option.

Tools and Account Controls

Depending on the account features available, players may be able to use safer gambling controls to manage their activity. These controls can help you plan ahead and create a pause between deciding to gamble and continuing to play. Review the available settings carefully and choose limits that reflect your personal budget and circumstances.

Deposit and spending limits

A deposit limit can restrict the amount added to an account over a selected period. A spending or wagering limit, where available, may help manage the amount used for play. Limits should be set before gambling and should not be increased simply because you have lost money or want to continue playing. Any changes may be subject to account procedures or a waiting period.

Time reminders and breaks

Session reminders can help you notice how long you have been playing. Use them to take regular breaks, check your budget and decide whether you still want to continue. A temporary account break can provide time away from gambling without requiring a permanent decision. During a break, do not create another account or use another person’s account to continue playing.

Self-exclusion

Self-exclusion is a stronger account restriction for people who want to stop gambling for a chosen period or indefinitely. If you request self-exclusion, follow the instructions provided and do not attempt to bypass the restriction. You should also consider blocking gambling access on your devices, removing stored payment details and asking a trusted person to support your decision.

Account controls are useful safeguards, but they are not a replacement for personal support. If you believe gambling is causing harm, contact an independent counselling or support service as soon as possible. You can also ask our support team about the responsible gambling options available through your account, without sharing more personal information than is necessary.

Recognising Gambling Harm

Gambling harm can affect finances, mental health, physical wellbeing and relationships. It may develop gradually, and a person does not need to gamble every day to experience difficulties. Recognising changes early can make it easier to regain control. Consider whether any of the following signs apply to you or someone close to you.

  • Spending more time or money gambling than you originally planned.
  • Increasing bets or deposits to achieve the same level of excitement.
  • Feeling restless, irritated or uncomfortable when trying to stop or reduce gambling.
  • Trying to win back losses by gambling more or taking greater risks.
  • Hiding gambling activity, losses or account transactions from family or friends.
  • Borrowing money, missing payments or experiencing financial pressure because of gambling.
  • Neglecting work, study, family, health, sleep or other important responsibilities.
  • Thinking about gambling frequently or finding it difficult to focus on other activities.
  • Feeling guilt, anxiety, low mood or stress connected with gambling.
  • Attempting to stop several times but returning to gambling despite wanting to quit.

If any of these signs are familiar, consider stopping play and speaking with someone you trust. Do not wait for a crisis before seeking help. A health professional, financial counsellor or gambling support service can help you understand your options and develop a plan that suits your situation. Support is also available for family members, partners and friends who are affected by another person’s gambling.

When gambling has caused financial stress, avoid making quick decisions to recover money. Pause gambling, review your essential expenses and seek independent financial guidance. If you feel distressed, unsafe or at risk of harming yourself, contact emergency services or a crisis support service in Australia immediately.

Support, Age and Player Protection

Gambling is intended for adults only. You must meet the applicable legal age requirement and comply with the laws that apply to you before opening or using an account. Do not allow children or other unauthorised people to access your account. Keep login details private, use appropriate device security and log out when you have finished playing.

Parents and guardians can reduce the risk of young people accessing gambling content by using device controls, supervising internet use and keeping payment information secure. No technical measure is perfect, so active supervision and clear conversations about the risks of gambling are important.

If you would like to take a break, restrict access or close your account, contact the available support channel and clearly explain what you need. You may be asked to complete an account verification process to protect your account and ensure that a restriction is applied correctly. Do not open a new account while a restriction or self-exclusion is active.

Independent help is available across Australia through gambling counselling services, state and territory support programs, health professionals, financial counsellors and community organisations. Search for a recognised Australian gambling support service in your state or territory, or speak with your doctor about suitable referrals. These services can provide confidential information, counselling and practical guidance.

Royal Reels Casino encourages players to make responsible choices and seek help early. Our responsible gaming information is general and does not replace professional medical, financial or legal advice. If gambling is affecting your wellbeing, relationships or finances, stop playing and obtain independent support. You are not required to manage the situation alone.